shipping conditions

Your trust is our top priority – and that’s why we want to offer you the best possible service.

Shipping of your order is always free because we believe that a great product also needs first-class service. Your order will usually arrive within 3-6 working days.

We also offer a voluntary 30-day trial period in which you can put the SteamBean™ through its paces. If you find during this time that it does not meet your expectations, you can return it without any problems and without giving any reason. The 30 days start from the moment you place your order, so that you have the full time at your disposal from the start.

In the event of a return, we will provide you with everything you need to make the process as smooth and uncomplicated as possible. As soon as the goods have been received at our logistics center and checked for damage, we will refund the entire purchase amount via the original payment method.

Please contact us in advance by email ( office @steambean .de) or via our contact form to discuss all return details and obtain the correct address.

If you return the product to us without contacting us first, we unfortunately cannot issue a refund or replacement as our fulfillment center is not the same as our company headquarters.

Unfortunately, you will have to cover the shipping costs for returning the item to our warehouse yourself, as we cannot cover these (see terms and conditions).

In exceptional cases it may take longer, which is why we reserve the right to adhere to a delivery time of up to 14 working days. This is also regulated in our general terms and conditions.

We want you to be completely satisfied and worry-free. We want your purchase from us to be as easy, risk-free and pleasant as possible.